The important little details about how your information is looked after.

Last updated: 3 November 2026

At That Glasgow Witch, your privacy matters.

Whether you're browsing our website, making a purchase, joining our community or simply getting in touch, we want you to understand how your personal information is collected, used and protected.

That Glasgow Witch operates this website and its related content, features, products and services (collectively, the "Services"). Our website is built and hosted using Squarespace.

This Privacy Policy explains how we collect, use, store and share your personal information when you interact with our Services.

1. Personal Information We Collect

Personal information is information that identifies you or could reasonably be linked to you.

Depending on how you interact with our website and Services, we may collect:

• Contact information: Your name, email address, telephone number, billing address and delivery address.

• Purchase information: Details of products or services purchased, transaction history, order confirmations, returns and refunds.

• Account information: Login details, membership information, account preferences and settings, where applicable.

• Communications: Information you provide when contacting us, submitting enquiries or requesting support.

• Marketing preferences: Newsletter subscriptions, communication preferences and interactions with marketing emails.

• Technical information: Your IP address, browser type, device information and other technical identifiers.

• Website usage information: Information about how you navigate and interact with our website, where collected through permitted analytics or similar technologies.

Payment information is processed through the payment providers used by our website. We do not ordinarily receive or store complete payment card details.

2. How We Collect Your Information

We may collect personal information in several ways:

Directly from you

When you complete a contact form, subscribe to our newsletter, make a purchase, create an account, join a membership or communicate with us.

Automatically through our website

When you visit our website, certain technical information may be collected through Squarespace and the cookies or similar technologies used on the site.

Through service providers

We may receive information from trusted third-party services that help us process payments, manage memberships, deliver communications or operate our website.

3. How We Use Your Information

We use your personal information to:

• Provide and deliver the products, services and memberships you request.

• Process purchases, payments, refunds and other transactions.

• Manage customer accounts and membership access.

• Respond to enquiries and provide customer support.

• Send important updates relating to your purchases or accounts.

• Send newsletters, announcements and promotional communications where permitted.

• Understand website performance and improve the visitor experience.

• Maintain website security and prevent fraudulent activity.

• Comply with applicable legal and financial obligations.

We process personal information only where we have an appropriate legal basis under applicable data protection law.

These bases may include:

• Contract: Where processing is necessary to provide something you've purchased or requested.

• Consent: Where you've agreed to receive marketing communications or to the use of optional cookies.

• Legitimate interests: Where processing is reasonably necessary for running and protecting our business, provided your rights do not override those interests.

• Legal obligations: Where we must retain or process information to comply with the law.

4. Our Relationship with Squarespace

Our website is built and hosted using Squarespace, which provides the technology and infrastructure needed to operate our online presence.

Squarespace may process certain personal information on our behalf to provide website hosting, forms, customer accounts, commerce functionality, analytics and other enabled features.

Depending on the services we use, information you submit through our website may be processed or stored using Squarespace's systems and its authorised service providers.

Squarespace also processes certain information for its own purposes, as explained in its privacy documentation.

You can learn more by reading the Squarespace Privacy Policy.

5. Purchases and Payments

If you make a purchase through our website, we collect the information necessary to process your order and deliver the relevant products or services.

This may include your name, contact details, billing information, delivery address and purchase history.

Payments are processed securely through the payment services connected to our Squarespace website.

These providers process payment information according to their own privacy policies and applicable security requirements.

We may retain transaction records where necessary for accounting, tax, customer service and legal purposes.

6. Email Marketing and Newsletters

If you subscribe to our mailing list, we may send you updates about That Glasgow Witch, including news, events, products, community offerings and other relevant communications.

Marketing emails may be delivered through Squarespace Email Campaigns or another email marketing service connected to our website.

We only send marketing communications where we have an appropriate legal basis to do so.

You can unsubscribe at any time using the link included in our marketing emails.

Unsubscribing from marketing will not prevent us from sending essential communications relating to your purchases, bookings or memberships.

7. Memberships and Community Spaces

If you join one of our membership offerings, including Fàl, we may collect and process information necessary to manage your membership and provide access to its content and services.

This may include account information, subscription details, membership status and communications relating to your participation.

Where community features are available, information you choose to share may be visible to other members.

We encourage you to be mindful of the personal information you share in community discussions.

If a third-party platform is used to provide community features, your information may also be processed according to that platform's privacy policy.

8. Cookies and Website Analytics

Our Squarespace website uses cookies and similar technologies to support its functionality and improve the visitor experience.

These may include:

• Essential cookies: Necessary for the website to function, including security, navigation and certain account or checkout features.

• Analytics cookies: Used to understand website traffic and how visitors interact with the site.

• Functional cookies: Used to remember preferences or support optional website features.

• Marketing cookies: Where enabled, used to measure advertising performance or support relevant advertising.

Not every category will necessarily be used on our website.

Where required by law, we will request your consent before placing non-essential cookies or using similar tracking technologies.

You can manage your preferences through our website's cookie controls, where available, or through your browser settings.

For more information about the cookies used by Squarespace, please visit the Squarespace Cookie Policy.

9. How We Share Your Information

We may share personal information with trusted service providers where necessary to operate our website and deliver our Services.

These may include:

• Squarespace, for website hosting and related functionality.

• Payment processors, for secure transaction processing.

• Email marketing providers, for newsletters and communications.

• Membership and community platforms, where applicable.

• Delivery and fulfilment providers, where physical products are purchased.

• Analytics and technical service providers.

• Professional advisers, where necessary.

• Regulatory authorities, where disclosure is required by law.

We do not sell personal information to advertisers.

Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms or other external services.

These websites operate independently and may have their own privacy policies and data protection practices.

We encourage you to review their policies before providing personal information.

That Glasgow Witch is not responsible for the privacy practices or content of websites outside our control.

11. Children's Privacy

Our Services are not specifically directed towards children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe a child has provided personal information to us without appropriate consent, please contact hello@thatglasgowwitch.com so we can investigate and take appropriate action.

12. Security and Retention of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website is hosted through Squarespace, which provides security measures designed to protect its platform and services.

However, no online system can guarantee complete security.

We retain personal information only for as long as necessary for the purposes for which it was collected, including fulfilling purchases, managing accounts, meeting legal obligations and resolving disputes.

Retention periods depend on the type of information and the applicable legal requirements.

When personal information is no longer required, we take appropriate steps to delete or anonymise it.

13. Your Data Protection Rights

If you are based in the United Kingdom, you have rights under applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

Depending on the circumstances, these may include:

• Right of access: Request a copy of the personal information we hold about you.

• Right to rectification: Ask us to correct inaccurate or incomplete information.

• Right to erasure: Request deletion of your personal information in certain circumstances.

• Right to restrict processing: Ask us to limit how your information is used in certain circumstances.

• Right to data portability: Request certain information in a portable format.

• Right to object: Object to certain types of processing, including direct marketing.

• Right to withdraw consent: Withdraw consent where consent is the legal basis for processing.

• Rights relating to automated decision-making: Where applicable, exercise your rights concerning certain solely automated decisions.

These rights are subject to applicable legal conditions and exceptions.

To exercise any of your rights, please email hello@thatglasgowwitch.com.

We may need to verify your identity before responding to a request.

14. International Data Transfers

Some of our service providers, including Squarespace and connected third-party services, may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place as required by applicable data protection legislation.

These may include transfers to countries recognised as providing adequate data protection or the use of approved contractual safeguards.

15. Complaints

If you have concerns about how your personal information is handled, please contact us first at hello@thatglasgowwitch.com.

We will do our best to address your concerns.

You also have the right to raise a complaint with the UK's independent data protection regulator, the Information Commissioner's Office (ICO).

Visit www.ico.org.uk for further information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, Services, technology or legal obligations.

When changes are made, the updated policy will be published on this page with a revised date.

Where required, we will provide additional notice of significant changes.

17. Contact Us

If you have any questions about this Privacy Policy, how your personal information is used or your data protection rights, please contact:

That Glasgow Witch

Email: hello@thatglasgowwitch.com

Website: https://thatglasgowwitch.com